Customer Service Representative applicants have rated the interview process at PLS Financial Services with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 48% positive. To compare, the company-average is 45.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 51 user submitted interviews for this role. To compare, the hiring process at PLS Financial Services overall takes an average of 16 days.
Common stages of the interview process at PLS Financial Services as a Customer Service Representative according to 51 Glassdoor interviews include:
One on one interview: 24%
Drug test: 20%
Background check: 20%
Skills test: 17%
Personality test: 6%
IQ intelligence test: 6%
Presentation: 5%
Other: 2%
Phone interview: 1%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 3 weeks. I interviewed at PLS Financial Services (Fort Worth, TX) in Apr 2013
Interview
I had my interview at a different store than the one i applied to. It was pretty busy when i got there. The store manager came out into the lobby and i had my interview in front of the line of customers so it was a little hard to concentrate with everyone staring you. Since it was so busy, the manager rushed through about 10 questions in 5 minutes. I didn't feel confident in the interview at all since it was a few minutes and i felt rushed the whole time. She didn't give any indication whether she liked me or not so i walked out disappointed. But i got called within a week to take my drug test and a week later got a job offer.
Interview questions [1]
Question 1
How do you handle situations with difficult customers?
I applied through other source. The process took 2 days. I interviewed at PLS Financial Services (Bronx, NY) in Sep 2025
Interview
A quick interview with store manager.
Not in an office but instead out in the open in the lobby of the check cashing place.
Simple questions, very easy interview. It was ok.
Interview questions [1]
Question 1
Experience and schedule availability and other commitments.
I applied in-person. The process took 2 weeks. I interviewed at PLS Financial Services (Plano, TX) in May 2025
Interview
Easy interview with store manager Jarethzy Amaya. She selected me after a month of the interview date. The store has a toxic work culture sometimes when it's busy. The managers fire you if you are sick during probation period. Beware of some Mexican coworkers there.
Interview questions [1]
Question 1
Introduction and experience. They ask about you background details
I applied online. The process took 1 day. I interviewed at PLS Financial Services (Dallas, TX) in Jan 2024
Interview
They just ask you a few questions nothing too difficult…you just tell them where you are working. The interview itself was easy. I would do it again. I met with the hiring manager.