Customer Service Representative applicants have rated the interview process at PLS Financial Services with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 48% positive. To compare, the company-average is 45.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 51 user submitted interviews for this role. To compare, the hiring process at PLS Financial Services overall takes an average of 16 days.
Common stages of the interview process at PLS Financial Services as a Customer Service Representative according to 51 Glassdoor interviews include:
One on one interview: 24%
Drug test: 20%
Background check: 20%
Skills test: 17%
Personality test: 6%
IQ intelligence test: 6%
Presentation: 5%
Other: 2%
Phone interview: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at PLS Financial Services in Sep 2023
Interview
I was called to schedule an interview for a completely location than the one I applied to. After I told them I wanted to work at a specific location I was told that they could send my information over to the location I wanted to work at. However, they emphasized the fact that a specific location (the one they wanted me to work at) was the one that needed workers because it had just opened. I don't understand why they would claim to have open positions on their website for specific locations and then try to convince you to go work at a different one.
Interview questions [1]
Question 1
I didn't have the actual interview because they were trying to send me to a different location.
I applied through other source. The process took 2 days. I interviewed at PLS Financial Services (Bronx, NY) in Sep 2025
Interview
A quick interview with store manager.
Not in an office but instead out in the open in the lobby of the check cashing place.
Simple questions, very easy interview. It was ok.
Interview questions [1]
Question 1
Experience and schedule availability and other commitments.
I applied in-person. The process took 2 weeks. I interviewed at PLS Financial Services (Plano, TX) in May 2025
Interview
Easy interview with store manager Jarethzy Amaya. She selected me after a month of the interview date. The store has a toxic work culture sometimes when it's busy. The managers fire you if you are sick during probation period. Beware of some Mexican coworkers there.
Interview questions [1]
Question 1
Introduction and experience. They ask about you background details
I applied online. The process took 1 day. I interviewed at PLS Financial Services (Dallas, TX) in Jan 2024
Interview
They just ask you a few questions nothing too difficult…you just tell them where you are working. The interview itself was easy. I would do it again. I met with the hiring manager.