PNC Financial Services Group Customer Care Associate interview questions

I submitted an application and didn't hear back for a long time- at least a month. The recruiter then messaged me saying that my info had slipped past, so I'm not sure if that is a common experience. Anyway, I had a very basic phone interview, and was invited to apply for a different position. About 2 weeks later I went to an in-person group interview at one of their Customer Care Centers. It seemed like the candidates were extremely varied for the position. I sat next to a lady who had 30 years of experience and someone fresh out of high school. Be prepared to talk about yourself, a little about your background and why you are interested in PNC in front of all the other candidates as well as various managers. We were then split up into groups of 4 and interviewed simultaneously with two members of the staff. Everyone in the group answers the same questions, so it may be helpful to assert yourself and answer the questions first or second if you already have an appropriate answer prepared.