Customer Service Representative applicants have rated the interview process at PNC Financial Services Group with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 16 days to get hired, when considering 74 user submitted interviews for this role. To compare, the hiring process at PNC Financial Services Group overall takes an average of 24 days.
Common stages of the interview process at PNC Financial Services Group as a Customer Service Representative according to 74 Glassdoor interviews include:
Phone interview: 20%
Drug test: 16%
Skills test: 14%
Background check: 14%
One on one interview: 11%
Personality test: 9%
Group panel interview: 8%
IQ intelligence test: 3%
Other: 3%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 1 day. I interviewed at PNC Financial Services Group (Pittsburgh, PA) in Aug 2015
Interview
The interview was a group interview they then broke down into groups of 4-5. We would go into a smaller room with a Team Lead and the would ask questions allowing everyone to answer. You then return to the initial room and wait. If they call your name you are leaving. If you stay you are welcomed to what they call "interview 2" which is basically the top manager going over the job and some do's and don'ts. Then you return home and wait for an email to confirm your start date which is usually a month later.
Interview questions [1]
Question 1
Give me a situation in your current or previous job where a customer was upset and you were able to turn the situation into a better experience for the customer.
I applied and got a response the next day. They sent me a link for an interview that consisted of STAR questions, personality questions, (i.e. describe your ideal work environment), and multiple choice questions.
The process took 2 weeks. I interviewed at PNC Financial Services Group (Phoenix, AZ)
Interview
The hireVue portion was easy but the wording was confusing. The interview process is fairly quick, a lot of behavioral questions and scenarios to gage how you would react. After the HireVue portion you play a few games one was a mathematical one just easy addition, multiplication and subtraction, one was a matching game with shapes, and one was this or that choices with weird photos
I applied through a recruiter. I interviewed at PNC Financial Services Group (Indianapolis, IN)
Interview
Interviewed with the recruiter. She was very professional and also made it comfortable. I felt heard and cared for VS just being another number in the company. Looking forward to my 2nd interview!