Customer Service Representative applicants have rated the interview process at PNC Financial Services Group with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 16 days to get hired, when considering 74 user submitted interviews for this role. To compare, the hiring process at PNC Financial Services Group overall takes an average of 24 days.
Common stages of the interview process at PNC Financial Services Group as a Customer Service Representative according to 74 Glassdoor interviews include:
Phone interview: 20%
Drug test: 16%
Background check: 14%
Skills test: 14%
One on one interview: 11%
Personality test: 9%
Group panel interview: 8%
IQ intelligence test: 3%
Other: 3%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at PNC Financial Services Group (Pittsburgh, PA)
Interview
I applied on-line. A HR representative contacted me via e-mail in order to establish a phone interview. We discussed the position and my qualifications. A skills test followed. I completed an on-line application and I gave my permission for the background and drug tests. I got a call a couple days later and I scheduled the in-person interview. I went to the interview, discussed the position as well as my experience and qualifications one more time. I signed more paperwork regarding my (lack of) criminal convictions. I received a job offer. I completed a drug test and I was fingerprinted for yet another? background test.
Con: The background check process is very complex, which I assume is normal for the banking industry , and also very confusing. The confusing part makes me , personally, nervous.
Pro: The recruiters , HR employees were very helpful so far.
Overall: It is a friendly atmosphere and they do accommodate your needs during the interviewing process.
Interview questions [1]
Question 1
Give me an example of a mistake you made in the past.
I applied and got a response the next day. They sent me a link for an interview that consisted of STAR questions, personality questions, (i.e. describe your ideal work environment), and multiple choice questions.
The process took 2 weeks. I interviewed at PNC Financial Services Group (Phoenix, AZ)
Interview
The hireVue portion was easy but the wording was confusing. The interview process is fairly quick, a lot of behavioral questions and scenarios to gage how you would react. After the HireVue portion you play a few games one was a mathematical one just easy addition, multiplication and subtraction, one was a matching game with shapes, and one was this or that choices with weird photos
I applied through a recruiter. I interviewed at PNC Financial Services Group (Indianapolis, IN)
Interview
Interviewed with the recruiter. She was very professional and also made it comfortable. I felt heard and cared for VS just being another number in the company. Looking forward to my 2nd interview!