Customer Service Associate applicants have rated the interview process at PNC Financial Services Group with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 23 days to get hired, when considering 48 user submitted interviews for this role. To compare, the hiring process at PNC Financial Services Group overall takes an average of 24 days.
Common stages of the interview process at PNC Financial Services Group as a Customer Service Associate according to 48 Glassdoor interviews include:
Phone interview: 18%
Background check: 17%
Drug test: 17%
Personality test: 14%
One on one interview: 13%
Group panel interview: 9%
Skills test: 9%
Other: 2%
IQ intelligence test: 2%
Presentation: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at PNC Financial Services Group (Niles, IL) in Jan 2015
Interview
I first Received a phone interview from a recruiting. She then set me up for a second interview with the district manager. I was the.n given another interview to meet with the branch manager. Each interview was about 45 minutes long.
Normal. Mainly questions about customer service. I was changing position within the company. It was an internal interview. I did an phone interview with HR and an in-person interview with the branch manager.
I applied through a recruiter. The process took 1+ week. I interviewed at PNC Financial Services Group (Pitts, PA) in Oct 2016
Interview
1st phone interview then 2 assessments, then a group interview with about 12 people. They sectioned off in 2 groups and questioned and at the end we came back together at the end
Interview questions [1]
Question 1
If you saw unethical what would you do? or Ethical
Describe a situation that you had to multitask and how did you feel about it ?
I applied online. I interviewed at PNC Financial Services Group (Chicago, IL) in Nov 2015
Interview
Met with a panel. It lasted about 20 min. Easy interview. Many situational questions. Also, many questions based on experience. They all took turns asking about 5 questions each. As long as you give a thorough answer the first time, they won't really ask you to elaborate on your answer.
Interview questions [1]
Question 1
What would you do if a coworker was doing something questionable?