Customer Service Representative applicants have rated the interview process at PNC Financial Services Group with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 16 days to get hired, when considering 74 user submitted interviews for this role. To compare, the hiring process at PNC Financial Services Group overall takes an average of 24 days.
Common stages of the interview process at PNC Financial Services Group as a Customer Service Representative according to 74 Glassdoor interviews include:
Phone interview: 20%
Drug test: 16%
Background check: 14%
Skills test: 14%
One on one interview: 11%
Personality test: 9%
Group panel interview: 8%
IQ intelligence test: 3%
Other: 3%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I interviewed at PNC Financial Services Group in Feb 2014
Interview
I was contacted by a recruiting agent who asked basic questions to determine whether I met the minimum requirements. She briefly explained the position and then sent an assessment. Once I completed that I was contacted by another recruiter who simply gave me the number to yet another recruiter - the "main" recruiter for the position. We did a brief phone interview during which he explained in greater detail the position. I was then scheduled for a group interview. It sounds intimidating, but the process was actually very comfortable. I interviewed with three other candidates and we took turns answering the questions, which were behavioral-based. The hiring manager was really nice. It was a positive experience; PNC is pretty laidback.
Interview questions [1]
Question 1
Tell me about yourself.
Tell me about a time you had to explain something difficult
Another question related to your ability to handle change
I applied and got a response the next day. They sent me a link for an interview that consisted of STAR questions, personality questions, (i.e. describe your ideal work environment), and multiple choice questions.
The process took 2 weeks. I interviewed at PNC Financial Services Group (Phoenix, AZ)
Interview
The hireVue portion was easy but the wording was confusing. The interview process is fairly quick, a lot of behavioral questions and scenarios to gage how you would react. After the HireVue portion you play a few games one was a mathematical one just easy addition, multiplication and subtraction, one was a matching game with shapes, and one was this or that choices with weird photos
I applied through a recruiter. I interviewed at PNC Financial Services Group (Indianapolis, IN)
Interview
Interviewed with the recruiter. She was very professional and also made it comfortable. I felt heard and cared for VS just being another number in the company. Looking forward to my 2nd interview!