Customer Service Representative applicants have rated the interview process at PODS with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 57.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at PODS overall takes an average of 17 days.
Common stages of the interview process at PODS as a Customer Service Representative according to 5 Glassdoor interviews include:
One on one interview: 31%
Background check: 23%
Drug test: 23%
Phone interview: 15%
Skills test: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1+ week. I interviewed at PODS (Clearwater, FL) in Feb 2016
Interview
First, I applied online then I received a call a few days later about a phone interview. During the phone interview I was just asked if I was interested in the position still and other typical interview questions. I was offered an opportunity to do a 1 on 1 interview. And an email followed the call with information regarding who'd I'd be interviewing with and where I'd be going so on and so forth. During the 1 on 1 we talked about my work history, any hesitation on my resume, work environment, pay, and overall my skills. At the conclusion of the interview I was told I'd be called within a week and it was just a few days later I got an email saying they took me out of consideration. Very relaxed interview, loved the environment I could see, was super upset I didn't get it.
The interview process was quick. I did my first 2 interviews an hour apart and they were quick with making their decision. The questions they ask are general interview questions
Interview questions [1]
Question 1
Explain how you would deal with a customer who called in upset even if they weren’t upset with you
I applied online. The process took 1 day. I interviewed at PODS (Clearwater, FL)
Interview
Asked a variety of customer service related questions. Asked what I would do if a customer were unhappy and yelling. How to calm an angry client. Went over hours and pay. Spoke about the schedule and the shift bid process every six months. Meaning if you don't do well you might get a shift that you don't really want.interview process was comfortable, very informal, and informative.