Customer Service Representative applicants have rated the interview process at Pacific Gas and Electric with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 62.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 35 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Pacific Gas and Electric overall takes an average of 33 days.
Common stages of the interview process at Pacific Gas and Electric as a Customer Service Representative according to 25 Glassdoor interviews include:
Phone interview: 21%
Drug test: 18%
Group panel interview: 17%
Skills test: 17%
Background check: 11%
Personality test: 6%
Presentation: 5%
IQ intelligence test: 3%
One on one interview: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Pacific Gas and Electric (Fresno, CA) in Feb 2021
Interview
Process was easy, testing and then you’re called for an interview if your test scores meet the requirements. Fairly simple process. No complaints at all there. Interview included standard questions
I applied online. The process took 2 weeks. I interviewed at Pacific Gas and Electric (Sacramento, CA) in Oct 2024
Interview
Fairly fast and straight forward. I was asked about previous experience, education, and salary requirements. They wanted to know about problem solving skills, and first hand experience helping customers. Overall it was an easy interview.
Interview questions [1]
Question 1
Tell me about a time you had to ask for help to solve a complex customer problem. Who did you ask, and what was the result?
Apply online, Take required testing if you pass the testing you then get a Phone interview, after you then get a face to face interview. After that, if they want you, they send you an offer to see if you want the job or not
Interview questions [1]
Question 1
How would you respond to a customer who claims they just lost their job and is unable to pay their bill?
I applied online. I interviewed at Pacific Gas and Electric
Interview
First a phone interview asking basic questions about previous work experience and simple customer service scenarios, then a face to face interview with a panel. Second interview was via teams about two hours long.