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      Pacific Life

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      Customer Experience Representative Interview

      Aug 31, 2019
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Pacific Life (New York, NY) in Jun 2019

      Interview

      The initial phone interview was smooth and simple. The in-person interview was the opposite. There was an interview with HR that went well followed by a tour and 2nd interview with the department manager and a guy on a TV screen from California. The office and culture during tour before the 2nd interview was a little relaxing after the 1st interview. Walking around and talking about the company and it's history was pretty cool. The office was very neat, clean, modern and had a great vibe. Once the 2nd interview began it seemed to be going well with the hiring manager, but quickly changed and became disappointing as the guy on the TV appeared to have a headache or just wasn't really interested in actually interviewing me. Most of his time spent was looking down with his head resting on his hand (as if every word said was annoying) and he would occasionally take notes. His follow-up questions had nothing to do with my skills nor my interests in the company. Instead he was focused on the company I was working for as if he was trying to find some dirt. This made me tense and nervous and felt more like an interrogation than a job interview. Perhaps this is a common style of interview? But in the end it was a complete waste of time and I'm fairly certain they are only interviewing people working for other similar companies just to get some ideas for direction in the industry in which it's very competitive.

      Interview questions [1]

      Question 1

      How much phone experience with customers do you have?
      1 Answer
      2