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      PacificSource

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      Related searches: PacificSource reviews | PacificSource jobs | PacificSource salaries | PacificSource benefits
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      Customer Service Representative Interview

      Oct 30, 2024
      Anonymous Interview Candidate
      Boise, ID
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at PacificSource (Boise, ID) in Jan 2022

      Interview

      super slow - the entire process is painfully slow. the HR team seems overwhelmed and disorganized. The Phone Screen part seems not helpful since no notes are sent down the line. Its like starting over every time you speak with someone.

      Interview questions [1]

      Question 1

      They ask you to use the STAR method which doesn't always fit every job so it was difficult to for me to follow the method
      Answer question

      Other Customer Service Representative Interview Reviews for PacificSource

      Customer Service Representative (CSR) Interview

      May 7, 2025
      Anonymous Interview Candidate
      Bend, OR
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at PacificSource (Bend, OR)

      Interview

      It was fine, typical of any phone interview, not difficult and not easy. I dont know why I need minimum 30 words to say it was not a terrible experience.

      Interview questions [1]

      Question 1

      The interviewer asked if I can handle calls that might have a lot of background noise
      Answer question

      Customer Service Representative Interview

      Feb 12, 2021
      Anonymous Interview Candidate
      Springfield, OR
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a staffing agency. I interviewed at PacificSource (Springfield, OR) in Nov 2020

      Interview

      Job was posted through hiring agency. I submitted my resume and was called to hiring agency for face to face interview. The hiring agency liked me enough to assign some administrative tests. I must have passed because she forwarded me to the actual company for further consideration. I was then contacted by PacificSource and scheduled for a Zoom interview. At our scheduled time, I was interviewed by their office receptionist and some other non-hr office staff. For 30 minutes, they asked me a series of non-sensical, meaningless, and irrelevant question. I never heard back from them, but for the next three months, I noticed their continuous posting for the same job, still not filled, now on Indeed. I guess when you can’t find that ideal employee candidate through an employment agency, you’ve gotta look yourself. Three months and still searching makes me wonder what criteria they are seeking? I can’t say I was disappointed by their rejection, their Google and Facebook reviews are plentiful and atrocious.

      Interview questions [1]

      Question 1

      Do you own reliable transportation
      1 Answer
      2

      PacificSource interviews FAQs

      • Customer Service Representative applicants have rated the interview process at PacificSource with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 46.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at PacificSource overall takes an average of 34 days.
      • Common stages of the interview process at PacificSource as a Customer Service Representative according to 3 Glassdoor interviews include:

        Presentation:  20%

        Group panel interview:  20%

        Phone interview:  20%

        Drug test:  20%

        One on one interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Team Lead(10) ;
        2. Analyst(9) ;
        3. Customer Service Representative(9) ;
        4. Claims Analyst II(6) ;
        5. Manager(6) ;
        6. Project Manager(6) ;
        7. Software Developer(6) ;
        8. Anonymous(4) ;
        9. Member Support Specialist(4) ;
        10. Customer Service Representative (CSR)(3) ;
        11. Group Processing Specialist(3) ;
        12. IT Manager(3) ;
        13. Individual Contributor(3) ;
        14. Leadership(3) ;
        15. Medicare Customer Service Representative(3) .


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      Jobs at PacificSource

      23 jobs in United States
      Customer Service Team Leader
      Springfield, OR
      ·
      $51K - $81K /yr
      (Employer provided)
      View job
      Customer Service Team Leader
      Bend, OR
      ·
      $51K - $81K /yr
      (Employer provided)
      View job
      Customer Service Team Leader
      Boise, ID
      ·
      $51K - $81K /yr
      (Employer provided)
      View job
      Member Support Specialist I
      Bend, OR
      ·
      $32K - $52K /yr
      (Employer provided)
      View job
      Regulatory and Reporting Specialist
      Florida
      ·
      $45K - $72K /yr
      (Employer provided)
      View job
      View all Customer Service Representative Jobs