I applied online. The process took 2 days. I interviewed at Paddy Power Betfair (Dublin, Dublin) in Feb 2018
Interview
The interview procedure was quite long as it last for about 4 hours but it was very precise. Personally, I found it very good as it tested your skills and knowledge.
Interview questions [1]
Question 1
Many questions about myself and my CV related details.
The interview process was 1 interview with the support team leaders which then followed several tests. with a test for typing and knowledge of Sports and customer service skills.
Be prepared for a writing test but listen to which sections have more marks allocated to them, as this is the skill they are looking for.
Interview questions [1]
Question 1
Very straight forward and they focus on customer service skills more than knowledge of the industry and they offer 4 week training.
The process took 1 week. I interviewed at Paddy Power Betfair
Interview
First you have to pass a phone interview with someone from HR, it's just a casual conversation. Then you get called in for the test and interview: first tipying speed test, then a writen exercise in which you are given a message from a client and you have to write a reply. Then comes the interview, nothing special about, questions that everyone asks on an interview, not difficult.
Interview questions [1]
Question 1
tell me about a difficult situation that you have encountered with a customer and how you've handled it
Candidates applying for Customer Support Agent roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Paddy Power Betfair overall takes an average of 20 days.
Common stages of the interview process at Paddy Power Betfair as a Customer Support Agent according to 2 Glassdoor interviews include:
Skills test: 25%
One on one interview: 25%
Background check: 25%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -