Customer Success Manager applicants have rated the interview process at PagerDuty with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 47.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 42 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at PagerDuty overall takes an average of 22 days.
Common stages of the interview process at PagerDuty as a Customer Success Manager according to 4 Glassdoor interviews include:
One on one interview: 16%
Group panel interview: 16%
Skills test: 16%
Presentation: 16%
Background check: 11%
Personality test: 11%
Phone interview: 5%
IQ intelligence test: 5%
Other: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at PagerDuty (London, England) in Mar 2026
Interview
Applied online and was contacted by a recruiter to schedule a screening call. The initial call went well and I was told there would be a next stage to schedule. After that, communication went completely silent. Multiple follow-up emails were sent over several weeks with no response — no next stage, no rejection, nothing. The process just stopped with no explanation
Other Customer Success Manager Interview Reviews for PagerDuty
I applied online. The process took 5 weeks. I interviewed at PagerDuty (Chile) in Jun 2025
Interview
Infinite steps, they state during the hole process that I was the perfect candidate. That I pass the tests and interviews amazingly. But then rejected me and never replied back to my emails
I applied through other source. The process took 2 months. I interviewed at PagerDuty in Oct 2024
Interview
5-6 interviews making you jump through hoops so that you inevitably end up getting laid off a year later. Interviews are pretty standard, each asking you the same questions with different people and in between every interview they ask you to do "assignments" for them so basically I'm doing work for free. Last you have to give a presentation to a panel about the work you do throughout. Waste of time and it seemed like there was no communication between teams since I basically had to reiterate the same information throughout the interviews.
Interview questions [1]
Question 1
What is one thing you did NOT like about working at X place.