I applied online. I interviewed at Panera Bread (Gaithersburg, MD) in Apr 2013
Interview
The process goes as follows: Apply online, making sure you be as truthful as possible. Wait a week or so then call in and ask about if they had received your application. You will either get one of two responses, "Yes, let's set up an interview" or "Yes, I'm sorry your not suitable for this job" which will only happen if they can tell you lied or something was seriously wrong with your application. Once the interview has been set up, its all up to your skills in interviews. There are two interviews, one is handled by the person in charge of training, then the second is by the General Manager. They will tell you if you have the job by the end of the second interview.
Overall, the process was very easy, and the interview was no more than 20 minutes. Met with one of the managers, and it was mostly conversational. I was hired immediately,
They just gave me a tour of back of house, told me how it is for employees, and asked about my availability to get me scheduled. Very easy, but maybe easier than normal as I was a high schooler at the time.
You may get a phone call from a hiring manager or recruiter to confirm basic details like availability and interest.
Some stores skip the phone call and go straight to an in-person chat.
This step is usually short and casual.
In-Person Interview
This is the core part of the process for an associate role:
What to expect:
A one-on-one interview with a manager or shift leader at the café.
It’s often informal and brief—many candidates report it lasting about 10–20 minutes or less.
In some cases, a group interview might be used first, especially if hiring multiple people.
Typical interview topics:
Your availability and schedule.
Customer service and teamwork experience.
Why you want to work at Panera.
How you handle busy situations or customer issues.
Which part of the job appeals to you most.
Typical vibe: relaxed, conversational, and focused on personality and fit more than technical skills.
Interview questions [1]
Question 1
How you handle busy situations or customer issues.