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      ParentSquare

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      Customer Support Interview

      Nov 15, 2024
      Anonymous Interview Candidate
      Santa Barbara, CA
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at ParentSquare (Santa Barbara, CA)

      Interview

      Record answers to basic behavioral questions, talk with recruiter, panel interview with 2 managers and director, assessment, final interview/meeting with VP (I think). I only went as far as panel interview but final 2 steps were included in description by recruiter. Pros: panel interview peeps were engaged, prepared, friendly. Cons: digital "pre-interview" a bit annoying (who likes interviewing to a camera?), but hey, these are the times we live in I guess. Also, I got zero feedback from recruiter. Just standard rejection email. Always better if you get something that can help you improve.

      Interview questions [1]

      Question 1

      For panel interview, tell me about a time you: - handled a difficult customer - implemented constructive feedback from a supervisor How do you convert an excel file to a csv file? What form of customer support do you think is best (phone, chat, email)?
      Answer question
      1

      ParentSquare interviews FAQs

      • Candidates applying for Customer Support roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at ParentSquare overall takes an average of 14 days.
      • Common stages of the interview process at ParentSquare as a Customer Support according to 1 Glassdoor interviews include:

        Group panel interview:  50%

        Phone interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Implementation Manager(4) ;
        2. Customer Success(2) ;
        3. Inside Sales Representative(2) ;
        4. Sales Representative(2) .


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