Customer Sucess Manager applicants have rated the interview process at Paychex with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 53.7% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Paychex as a Customer Sucess Manager according to 1 Glassdoor interviews include:
Phone interview: 33%
Drug test: 33%
Skills test: 33%
Here are the most commonly searched roles for interview reports -
Very generic interview process. 2 phone interviews. First one is with the manager and the second is with the director of Customer Success. I had to do a field ride with a current rep but that is not always the case.
Interview questions [1]
Question 1
Why customer success? Tell me about a time that you helped a customer that lead to an upsell?