There were two 1:1 interviews; first with the store manager, second with the district manager on separate days. The two are very nice people. I highly recommend going over all questions posted by other users on here and researching possible answers an search engines to help you come up with your own honest answer (or else the interview/s may be difficult). The first interview asked about 10 questions found in this site and the second had questions not found on here. First interview: Tell me about yourself. Why Payless? Describe a time a customer/person caused you stress. What was the outcome? Describe a time when you helped someone make a decision. What was the outcome? Tell me about the best team you ever worked with. What was your role? Tell me about a mistake you made. What was the best customer service you had?