Customer Service Representative applicants have rated the interview process at Paylocity with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 61% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 91 user submitted interviews for this role. To compare, the hiring process at Paylocity overall takes an average of 19 days.
Common stages of the interview process at Paylocity as a Customer Service Representative according to 91 Glassdoor interviews include:
Phone interview: 24%
Group panel interview: 14%
Drug test: 11%
One on one interview: 10%
Presentation: 9%
Personality test: 9%
Background check: 9%
IQ intelligence test: 7%
Skills test: 6%
Other: 0%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Paylocity (Boise, ID) in Nov 2015
Interview
After submitting my application online I received an email to set up a phone interview. At the end of the phone interview I was told they would email me to set up an in-person interview and email me a second application to fill out, as well as a online personality test(Devine Hourly Selection). The in-person interview lasted a little over an hour. There were 2 interviewers asking questions.
Interview questions [4]
Question 1
This job requires multi tasking and time management. How do you multi task and manage your time in current job?
I applied online. I interviewed at Paylocity (Schaumburg, IL) in Jun 2026
Interview
The interview process started with 4 assessments. There were timed math, spatial awareness and reasoning assessments and an untimed behavioral assessment. From there I was contacted for a Microsoft teams interview with my recruiter. After that, there was an in-person interview with the hiring managers. I had a third interview on Teams, but I don't think that is normally the case. All in all the process was great, they made it easy and it went quickly. I never went more than 2 business days without hearing from someone.
Interview questions [3]
Question 1
If all of your coworkers were in a room with us but you weren't there, what do you think I would learn about you after leaving that room?
I applied through a recruiter. I interviewed at Paylocity (Schaumburg, IL)
Interview
Nice interview and interviewee. Did my first phone call interview and everything seems nice and straight to the point. I was informed about the pay and busy seasons but looking at the previous reviews, it is kind of making me raise some eyebrows.
A Personality test online, then a skills test online mostly math based questions, Phone interview, in person interview. Meet with multiple people from multiple departments. Did not describe on answer job specific questions I had.
Interview questions [1]
Question 1
Describe your weaknesses and how you keep them from affecting your work.