Technical Support Specialist applicants have rated the interview process at Pearson with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Specialist roles take an average of 30 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Pearson overall takes an average of 26 days.
Common stages of the interview process at Pearson as a Technical Support Specialist according to 6 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 15%
Group panel interview: 15%
Skills test: 15%
Background check: 8%
Personality test: 8%
IQ intelligence test: 8%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 4 weeks. I interviewed at Pearson
Interview
The interview process was straight forward; the usual technical aptitude questions and standard people skills questions. The Hiring process, however, took what seemed like forever. They do a thorough background check and this process can take a very long time.
Interview questions [1]
Question 1
Tell me how you handle difficult or irate customers.
They asked about my background and gave me a simple troubleshooting question to answer.
It was a relatively smooth process all around.
They also provided me with information about the role
Interview questions [1]
Question 1
I can't access this webpage, what would you do to fix it
I applied online. The process took 2 weeks. I interviewed at Pearson (Rancho Cordova, CA) in Apr 2015
Interview
The interview process now consists of two assessment tests and a personality test before they will interview you.
After applying for the position, I was called for a phone interview within a week. A few days later, I was called for an in-person interview. The supervisors who interviewed me were very good and the questions were focused on the job; nothing extraneous or irrelevant.
At the time the company was owned by Pearson, not Vista Equity Partners, so it could be different now.