Customer Service Representative applicants have rated the interview process at Pearson with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 60.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Pearson overall takes an average of 26 days.
Common stages of the interview process at Pearson as a Customer Service Representative according to 16 Glassdoor interviews include:
Phone interview: 26%
One on one interview: 19%
Drug test: 16%
Background check: 10%
Presentation: 10%
Personality test: 6%
Skills test: 6%
Group panel interview: 3%
Other: 3%
Here are the most commonly searched roles for interview reports -
It was good and quick ,on my request they did online recruitment .Interview went awesome but still I am waiting for the results .it will good if at least they can inform candidate about the results .
Interview questions [1]
Question 1
Best customer experience and how you will deal with company client.
First, it was a one-on-one interview with HR on the phone, the next interview was with the hiring manager on Zoom. The last interview I made it to was with several team members via Zoom.
Interview questions [1]
Question 1
Pretty standard stuff: Why did you decide to apply for this position? Tell me something about yourself. Why did you decide to apply for this position? Why should we hire you? Tell me about a time when you had to turn a negative situation into a positive one.
I applied online. I interviewed at Pearson in Jan 2023
Interview
Phone screening, interview on teams or face to face, with a email or phone task.
Phone screening to see if you know where the office is, if the hours are suitable, if the hybrid model works for you.
Interview could be on teams or face to face.
Email or phone task is just a simple question to see how well you can write and email or respond to customer over the phone. Full training is provided once job is accepted. More about your ability and willingness to help.
Interview questions [1]
Question 1
General competency based questions were asked about customer service.