Customer Service Representative applicants have rated the interview process at Penguin Random House with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 58.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Penguin Random House overall takes an average of 24 days.
Common stages of the interview process at Penguin Random House as a Customer Service Representative according to 6 Glassdoor interviews include:
Group panel interview: 33%
One on one interview: 17%
Presentation: 17%
Phone interview: 8%
Skills test: 8%
Background check: 8%
Drug test: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Penguin Random House (Westminster, MD) in Jan 2015
Interview
Applied online through their careers website, called by HR roughly 1.5 weeks later to set up interview, In-person interview with hiring manager and an assistant, had to arrange books in the interview room while waiting for the interviewees to show up (personality/behavior test?), they will ask the questions pretty fast so be prepared to think fast and give a quick answer, I got the assumption they were hiring a lot of people at one time (Dec-Jan time frame) so were trying to squeeze a bunch of interviews in the same day. Do not attempt to chit chat or elaborate on your answers.
Interview questions [1]
Question 1
Pretty standard questions - Tell Us About Yourself/Why Do You Want to Work Here, Strengths/Weaknesses, where do you see yourself in 5 years, rate your computer skills on a variety of computer programs (i.e. MS Word, Excel, Access, etc.), how do you solve a difficult situation, have you ever worked in a 'call center', exactly how many calls did you take per day, etc.
I applied online. The process took 2 months. I interviewed at Penguin Random House (Westminster, MD) in Jun 2019
Interview
Interview Process was drawn out and long. Applied online, was contacted 2 weeks later to do a skills assessment. 2 weeks after the skills assessment was offered an interview. The interview was standard spoke with an hr rep about benefits first and then spoke with the customer service managers. Beware the redhead she’s a snake. Called to follow up for a month and was constantly told i was still being considered for a position. A month later i got a rejection letter. Overall waste of time, don’t wait a month to tell people you don’t want them.
Interview questions [1]
Question 1
Name a time when you went about and beyond for a customer?
I quickly got called to an interview. My first meeting was with Human Resources. Asked very general questions. Seemed very friendly and professional. Next HR escorted me to a meeting room with two of the managers I’d potentially be working with. Look out for the redhead. She sets the tone for the entire interview. Mean Girls vibe for sure.
I applied online. The process took 2 weeks. I interviewed at Penguin Random House (Westminster, MD) in Oct 2018
Interview
Had the interview after being recommended by another department. I had interviewed with the DMS department a month prior. I was told it was a great recommendation. I thought the interview went well. They were all very kind. I heard under 2 weeks later by email that I was not fit for the job that I have 7 years experience in.