I applied online. I interviewed at Penn State Health (Hershey, PA) in Jun 2016
Interview
Asked about experiences, as well as how you would better the call center. Looked for areas of opportunity to better the call board. I'd been in an interim role before moving into the position so I already knew the work and processes they were looking for. Showed examples of how I helped better the call center
Interview questions [1]
Question 1
Where is an area of weakness in the call center and what could you do to improve this?
Lead Scheduler applicants have rated the interview process at Penn State Health with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.2% positive. This is according to Glassdoor user ratings.
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