Starts off with who you are and why you want to move up. i was interviewed by 3 people They really hone in on your customer service skills more than anything. will ask you many questions about hypotheticals such as how do you deal with a boss who wants one thing and the store your servicing wants another. Then you talk about yourself and something you did proudly. i was promised that they hire from within the company first. I knew the person who got the exact same position i applied for. he had zero retail experience and only worked in masonry. I on the other hand had 6 years retail, 2 years managerial, and 7 months with the company. Every report i requested was excellent. i am performing well. Didnt get the job. official reason was that i needed more time with the company.