I applied online. The process took 2 weeks. I interviewed at Petco (Pittsburgh, PA) in Jan 2022
Interview
The Petco I interviewed at was very understaffed and hires literally anyone that has an interview. It was very simple, two phone calls, and the second was only to formally give me the job offer and go through dress code and what all I had to bring on my first day.
Interview questions [1]
Question 1
They asked questions about prior retail experience, for an example of a sales pitch, an example of conflict resolution, and how I would deal with a returning Problem Customer that tries to trick new people into selling him fish. I was also asked some questions about animal care experience.
The interview was about 30 minutes long. I was asked about prior work experience and they got back to me very quickly after calling my references. Interview asked standard questions.
Interview questions [1]
Question 1
Describe a situation where you disagreed with a customer or client.
Short about 15 minutes, common interview questions, informative of day-to-day tasks, talk about availability. Come prepared and bring resume. Be energetic and joyful about customer service. They are looking for friendly individuals with motivation to sell and provide good customer service
They offered me an interview relatively fast, within a week of applying. I told the interviewer my experience caring for my dogs and my volunteer work at a wildlife sanctuary.
They generally want to know your experience with animals and customer service skills.
Guest Experience Specialist applicants have rated the interview process at Petco with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 59.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Experience Specialist roles take an average of 12 days to get hired, when considering 40 user submitted interviews for this role. To compare, the hiring process at Petco overall takes an average of 15 days.
Common stages of the interview process at Petco as a Guest Experience Specialist according to 40 Glassdoor interviews include:
One on one interview: 35%
Drug test: 18%
Presentation: 9%
IQ intelligence test: 7%
Phone interview: 7%
Group panel interview: 6%
Personality test: 6%
Skills test: 6%
Background check: 4%
Other: 1%
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