Customer Success Manager applicants have rated the interview process at Phenom with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 38% positive. To compare, the company-average is 41.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 33 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Phenom overall takes an average of 23 days.
Common stages of the interview process at Phenom as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 20%
Presentation: 13%
Group panel interview: 7%
IQ intelligence test: 7%
Drug test: 7%
Personality test: 7%
Skills test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Phenom (Pennsburg, PA) in Sep 2025
Interview
Video call. 30 min. Recruiter was prepared and great to interview with. Explained steps, expectations and left me feeling like I nailed the interview. The hiring manager declined to meet with me and the interview process went no further. Reached out for clarification and feedback but got the usual response.
Interviewed by Directors of the process and also a separate round of interview to test your cultural fit. The questions were relative to the role. Not very had but situation based
I applied online. I interviewed at Phenom in Aug 2025
Interview
I was invited to participate in an initial phone screening with Phenom. After researching the company and learning about their work in talent experience and hiring technology, I was genuinely excited about the opportunity and the interview process.
The representative who conducted the screening was pleasant and professional, although the conversation felt very fast-paced. The interviewer spoke quickly, which made the interaction feel somewhat rushed and created the sense that there was a large amount of material to cover in a short time.
What surprised me most was the lack of follow-up communication after the screening. Given that Phenom specializes in candidate experience and automated hiring workflows, I expected at minimum a confirmation, update, or rejection notification following the interview. I have interviewed with other companies that use Phenom’s platform and experienced structured, automated follow-up communication, which made the absence of communication in this case particularly unexpected.
As a company focused on improving the hiring experience for its clients, I had hoped to see that same level of consistency reflected in their own recruiting process.
Interview questions [1]
Question 1
Tell me about a time you had to have a difficult conversation with a customer.