Philadelphia Gas Works Contact Center Supervisor interview questions

Interview is onsite, yes you need to visit them even for the first round. It went on for 40 minutes. First round was taken by HR & Hiring manager both in one meeting. Questions were mixed, few surprises in terms on job requirements which was not published, HR will talk first then HM. They will ask from your resume, the tools you mentioned and will ask to elaborate your previous experience in certain situation.