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      Senior Customer Success Manager Interview

      Feb 11, 2023
      Anonymous Interview Candidate
      Atlanta, GA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Pitney Bowes (Atlanta, GA) in Jan 2023

      Interview

      Having recently found myself back on the job market looking for work, I came across what appears to be an amazing company with an excellent mission. I was ecstatic to receive an initial phone screen request for a Senior Customer Success Manager (Remote) role, amongst many other interviews with other organizations throughout the course of the week. Most of the interviews have been positive and friendly in nature with the other companies that have interviewed me, but unfortunately, my experience with Pitney Bowes left me feeling frustrated. A talent advisor reached out and was my interviewer and, from the beginning of the interview, she did not make me feel welcome. Knowing the company values to be about people and culture, I was excited to get to know someone in the organization, only to leave the interview feeling like I had angered her and that my time speaking with the company was of absolutely no interest to them. I followed up with the team to reiterate my excitement and how I believed my previous experiences/skills were transferable to the role (even being outside of this specific industry), only to receive a, ''Thanks,'' immediately followed by a rejection letter the next day. This is not an angry note from someone rejected from a job (I've gotten plenty of those in my time interviewing for new roles over the last several weeks), but rather someone stating their extreme disappointment in the interview process with an organization that I was excited to interview with. My hope for any interview is that they, at the very least, make me feel like my time is warranted. I was directed to ''answer questions more relatively to the role and what's being asked'' and to ''go listen to podcasts and read about the company online.'' The interview itself was not difficult, but interviewing with this particular person was due to the extremely rude attitude she had. I hope that this was simply a one-off experience, not the common interview technique for candidates excited about the potential of an opportunity with what appears to be a great company.

      Interview questions [1]

      Question 1

      Interview questions were read/repeated directed from the job description that was shared, i.e. ''Talk about a time that you did...'' and then read down the list of items on the job description.
      Answer question