Agreed to a scheduled date for the interview but the recruiter did not attend the call with no notification in advance that they may be delayed. No response to my follow-up emails either. An hour later received an email stating the position has been filled and there were "IT" issues sending out the email. Left a bad taste in my mouth to be honest after reading great reviews.
I applied online. The process took 2 weeks. I interviewed at Planful (Toronto, ON) in Apr 2024
Interview
The interview process was incredibly smooth, organized and efficient. From submitting my application to my offer letter, the process took just over two weeks. There were three stages: call with a recruiter, call with hiring manager, and panel with three team members. Everyone I met with was professional and friendly, making the whole process comfortable and easy.
Interview questions [1]
Question 1
Why Planful? Describe ways you’ve worked cross functionally. Describe how you prioritize tasks.
I applied through a recruiter. I interviewed at Planful in Jan 2023
Interview
Was prospected by a recruiter who was very knowledgeable and thorough during our initial call, and asked some questions that I hadn't been asked before which I appreciated. The interview process was smooth, timely, and gave a strong insight into what the culture at Planful looks like. The timing for me wasn't right, but Planful is definitely on my radar for future opportunities.
Interview questions [1]
Question 1
What's sparking your search? What things are important to you in this next career move? General responsibilities and KPIs.
I applied online. The process took 2 weeks. I interviewed at Planful
Interview
The process was simple: recruiting call, first round interview, and a final director level interview.
The experience was really impressive - even the recruiter would text me the day of the interview to wish me luck. They also had great follow up.
After the final interview, I received no communication on whether or not I got the position. The recruiter said I would hear the beginning of the following week and I was completely ghosted.
A few weeks after, I reached back out to ask for interview feedback so I can use that for future interviews. They did not reply.
Interview questions [1]
Question 1
Asked me about my leadership abilities and experience, along with my level of understanding of financial planning
Customer Success Manager applicants have rated the interview process at Planful with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 56.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Planful overall takes an average of 26 days.
Common stages of the interview process at Planful as a Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -