I applied through a recruiter. I interviewed at Plymouth Rock Assurance (Boston, MA) in Mar 2021
Interview
Zoom interview with 3 supervisors for 3 0minutes and then and 1 Director 30 minutes. Fairly casual and given ample talking time as well as listening time. People were friendly and clear in their questions.
I applied through an employee referral. The process took 5 days. I interviewed at Plymouth Rock Assurance
Interview
Interviews are first conducted by two supervisors and then a director. They will ask you questions about strengths, weaknesses and perspectives of a team environment. There are also questions about your procedures when dealing with irate customers and tough situations.
Interview questions [1]
Question 1
How do you deal with colleague who told a customer a wrong answer and want to improve the situation?
Customer Care Specialist applicants have rated the interview process at Plymouth Rock Assurance with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 56.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Specialist roles take an average of 5 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Plymouth Rock Assurance overall takes an average of 19 days.
Common stages of the interview process at Plymouth Rock Assurance as a Customer Care Specialist according to 2 Glassdoor interviews include:
Drug test: 33%
One on one interview: 33%
Phone interview: 33%
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