I applied through an employee referral. The process took 2 weeks. I interviewed at Plymouth Rock Assurance (Jersey City, NJ) in Apr 2018
Interview
4 rounds of interviews. HR phone call. 2 supervisors. 1 director. All for $40k/year.
They all ask the same questions. None of the questions were relevant to my abilities to provide exceptional customer service in high stress situations.
I applied online. I interviewed at Plymouth Rock Assurance (Woodbridge, NJ) in Sep 2025
Interview
Whole process took a bit over a month. First phone interview, then moved onto in person interview and lastly a background check was conducted. All in all it was fair and professional throughout the entire process.
Customer Service Associate applicants have rated the interview process at Plymouth Rock Assurance with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 56.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Plymouth Rock Assurance overall takes an average of 19 days.
Common stages of the interview process at Plymouth Rock Assurance as a Customer Service Associate according to 2 Glassdoor interviews include:
Background check: 29%
Skills test: 29%
Group panel interview: 14%
Phone interview: 14%
One on one interview: 14%
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