Service Desk Analyst applicants have rated the interview process at Pomeroy Technologies with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Desk Analyst roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Pomeroy Technologies overall takes an average of 19 days.
Common stages of the interview process at Pomeroy Technologies as a Service Desk Analyst according to 3 Glassdoor interviews include:
Skills test: 18%
Phone interview: 18%
Drug test: 18%
IQ intelligence test: 9%
Presentation: 9%
One on one interview: 9%
Group panel interview: 9%
Background check: 9%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Pomeroy Technologies (Hebron, KY) in Aug 2016
Interview
I had an initial phone interview for screening purposes. After I got past that, I had an in-person interview. It was an hour and a half long. It was both intense and relaxed at the same time. Intense because there were many, many questions, both technical and soft skills in nature. Relaxed because the interviewers were all very cordial and kept assuring me that I didn't have to know the answers to every question and to just do my best.
Interview questions [1]
Question 1
If you don't know how to resolve a client's issue, what should you do first, ask a colleague, Google it, utilize the knowledge base, or escalate it?
I applied online. The process took 1+ week. I interviewed at Pomeroy Technologies in Mar 2016
Interview
Contacted by recruiter who set up an interview with Service Desk Manager. Service Desk manager asks typical questions first, then delves into simple to moderate IT related technical questions. Questions range from familiarization of certain products that Pomeroy uses, to technical procedural questions.
I applied in-person. The process took 3 days. I interviewed at Pomeroy Technologies (Houston, TX) in Oct 2014
Interview
You will get a phone screening first and if the phone screening goes well than you will get a face to face interview. The manager picks you best on interest.