Help Desk Analyst applicants have rated the interview process at Pomeroy Technologies with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Help Desk Analyst roles take an average of 15 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Pomeroy Technologies overall takes an average of 19 days.
Common stages of the interview process at Pomeroy Technologies as a Help Desk Analyst according to 4 Glassdoor interviews include:
Drug test: 25%
Group panel interview: 25%
Background check: 25%
Phone interview: 17%
One on one interview: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Pomeroy Technologies (Hebron, KY) in Mar 2014
Interview
Started with a very simple, straight forward phone interview to just give an overview of the position and what it would entail. Then there was 1 face to face interview with 2 help desk managers at the company. They asked very basic questions that you can find on most interview question sites with a few basic technical troubleshooting questions thrown in.
Interview questions [1]
Question 1
A PC will not boot. It crashes before it gets to the Windows Logon screen. How do you troubleshoot the issue?
I applied online. The process took 1 week. I interviewed at Pomeroy Technologies (Hebron, KY) in Sep 2015
Interview
I interviewed with three mamagers. The asked me several customer service questions and several IT trouble shooting questions. The atmosphere was so relaxed I almost forgot I was in a interview with 3 different managers. I enjoyed talking with them it was like we all meshed very well. I was able to ask some questions as well.
Interview questions [1]
Question 1
How would you handle no stop calls in the que, and remain positive to each individual who may have similar questions as the previous caller.
I applied through a recruiter. The process took 6 weeks. I interviewed at Pomeroy Technologies (Hebron, KY) in Dec 2012
Interview
The recruiter "invited" me to fill out the application on Teleo 3 times before I was beaten into submission. The interview asked about .pst files in Outlook. They also asked about what gadget I like that don't run Android. It took a few weeks before receiving an offer. Training was a joke.
Interview questions [1]
Question 1
The most difficult question for me was the Outlook question. It was how to restore a PST file.