Customer Success Manager (CSM) applicants have rated the interview process at PowerSchool Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 46.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager (CSM) roles take an average of 26 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at PowerSchool Group overall takes an average of 30 days.
Common stages of the interview process at PowerSchool Group as a Customer Success Manager (CSM) according to 2 Glassdoor interviews include:
Skills test: 25%
Phone interview: 13%
Personality test: 13%
Drug test: 13%
Group panel interview: 13%
Background check: 13%
One on one interview: 13%
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I applied online. The process took 4 weeks. I interviewed at PowerSchool Group (Bergen op Zoom) in Nov 2021
Interview
Had an initial interview with an internal recruiter that went really well. Moved on to round 1 interviews which was actually 2 interviews because the panel was 6 people but they split it to limit the number of people on a zoom call. Both of those were pretty similar, but went well (I thought). I was hopeful, but that second interview was on November 17 (23 days ago), with no responses to either of my follow up emails.
I applied online. The process took 3 weeks. I interviewed at PowerSchool Group (San Francisco, CA) in Dec 2021
Interview
Screening with a recruiter then interview with the hiring manager and the hiring managers boss. I ended up getting declined from the first division so I went back for another screening with the recruiter and then she had me interview with a different team where I ended up getting my offer. They also made me complete this really difficult online test. I wish they would remove that step.
Interview questions [1]
Question 1
Tell me about a time where you had to manage a customers expectations