Customer Service Representative applicants have rated the interview process at Pratt Industries with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 52.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Pratt Industries overall takes an average of 28 days.
Common stages of the interview process at Pratt Industries as a Customer Service Representative according to 2 Glassdoor interviews include:
Drug test: 40%
One on one interview: 20%
Group panel interview: 20%
Background check: 20%
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I applied online. The process took 2 weeks. I interviewed at Pratt Industries (Wichita, KS) in Jul 2013
Interview
I received my first communication via email in order to set up my interview which took place approx. a week from that point. My interview not only included the HR manager but several department heads which was pleasantly surprising considering not many companies do that. I was pleased they wanted to determine if they could work with me as much as I wanted to know if I could work with them.
It took about a week before I received a second email inviting me to come back for an interview with department managers and the GM of the location.
Once again I was happy that so many people were taking part in a new hire interview process. To me this meant that teamwork and compatibility are important to the company and essential to the job function.
After that interview it took another week before I received a formal job offer which I gladly accepted.
Interview questions [1]
Question 1
There were no difficult or unexpected questions. Many of them were geared toward finding out if I had the personality and work ethic to perform the functions of the job.
I applied through an employee referral. The process took 2 weeks. I interviewed at Pratt Industries
Interview
To say the interview was a joke is an understatement. I was called within the day, after submitting my resume and asked if I could meet in half an hour to have a lunch interview. Despite the employer being 5 min away from the restaurant and me being half an hour away, they were still 10 min. late. While discussing the job, I was given generalities about the position (keying orders, helping customers etc) and what I'd be doing. When I asked what I other positions I could move into, I was told 'there's lots! Sales, design, customer service manager...lots of options'. The first questionable moment came when I asked if they utilized EDI for orders and was told that EDI was old technology and no one uses it anymore. After lunch I was asked to stop by the plant 'for just a few minutes'. That turned in to 2 1/2 hours as they looked for people to interview me and had me do more paperwork. During the next couple of weeks as I considered the job, I was called at all hours of the day asking if I'd decided yet. Even calls at 8 or 9PM. My questions were met with vagueness and 'I'll have to check on that...' And I'd have to follow up to get responses. I was told the facility ran 'lean, really lean!'. I wasn't told that meant most people do multiple jobs and are expected to.
Interview questions [1]
Question 1
The questions weren't hard, they were very basic type questions and really seemed not to give much insight to the job or find out much detail about me and my experience.