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      Presence

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      Customer Success Manager Interview

      Aug 6, 2020
      Anonymous Interview Candidate
      San Francisco, CA
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Presence (San Francisco, CA) in Jul 2020

      Interview

      The interview process at PresenceLearning was honestly, wonderful from start to finish. The head recruiter Erin, was extremely personable and very responsive throughout. Most recruiters have their company story they like to rattle off while coming across uninterested or fake about what the candidate is looking for, but Erin was genuinely committed to making sure the opportunity was a good fit. The rest of the team were equally personable and warm, while still asking tough, relevant questions. I ended up meeting with about 5 people in varying positions at the company: recruiter, CSM managers, VP, CSM. You can tell this company and team truly care about each other and are committed to the work they do.

      Interview questions [1]

      Question 1

      Describe a time in which you had to work with a challenging client making demands during a renewal conversation and how did you handle?
      Answer question
      3
      avatar
      Presence response
      5y
      Hello and thank you for your review. We’re happy to hear you had a positive experience with PresenceLearning and we’ll be sure to pass along your comments to Erin! We wish you all the best in your future pursuits.

      Other Customer Success Manager Interview Reviews for Presence

      Customer Success Manager Interview

      May 6, 2021
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Presence

      Interview

      Process began with a recruiter screen. Then moved to the hiring manager, then member of the department, and then two members of other departments. The process was nice in that everyone was friendly and easy to talk to, but didn’t seem very streamlined or logical. My last 3 interviews seemed to be with non-decision makers and also were almost identical in scope. Overall, I didn’t mind the process but it was VERY long and drawn out. Took over two months.

      Interview questions [1]

      Question 1

      What is something that interests you about Presence specifically?
      Answer question

      Presence interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Presence with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
      • Common stages of the interview process at Presence as a Customer Success Manager according to 2 Glassdoor interviews include:

        Phone interview:  40%

        Presentation:  20%

        Drug test:  20%

        One on one interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Speech Language Pathologist(50) ;
        2. SLP(47) ;
        3. School Psychologist(15) ;
        4. Occupational Therapist(8) ;
        5. Speech-Language Pathologist(8) ;
        6. Speech Therapist(7) ;
        7. Software Engineer(6) ;
        8. Speech Pathologist(5) ;
        9. Clinical Account Manager(4) ;
        10. Sales(4) ;
        11. Customer Success Manager(3) ;
        12. Implementation Specialist(3) ;
        13. Operations(3) ;
        14. Technical Support(3) ;
        15. Account Manager(2) .


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      Jobs at Presence

      8 jobs in United States
      Manager, Service Delivery
      Remote
      ·
      $85K - $90K /yr
      (Employer provided)
      View job
      Manager, Service Delivery
      Remote
      ·
      $85K - $90K /yr
      (Employer provided)
      View job
      Compliance Coordinator
      United States
      ·
      $24 - $26 /hr
      (Employer provided)
      View job
      Account Executive - Strategic Network Accounts (West)
      United States
      ·
      $70K - $110K /yr
      (Employer provided)
      View job
      Account Executive - Strategic Network Accounts (West)
      United States
      ·
      $70K - $110K /yr
      (Employer provided)
      View job
      View all Customer Success Manager Jobs