Customer Service Agent applicants have rated the interview process at Progressive Insurance with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 60.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 15 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Progressive Insurance overall takes an average of 25 days.
Common stages of the interview process at Progressive Insurance as a Customer Service Agent according to 4 Glassdoor interviews include:
Phone interview: 25%
Drug test: 25%
Background check: 13%
Other: 13%
One on one interview: 13%
Skills test: 13%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Progressive Insurance in Sep 2023
Positive experience
Average interview
Application
I interviewed at Progressive Insurance
Interview
After taking an assessment, I was invited to a zoom interview. I was interviewed by two people that asked me about my customer service background and if I had insurance experience.
This interview was myself reading questions. And recording the answer on video. Not exactly a comfortable situation. Obviously there is no rapport on video. It felt very impersonal and not the type of company I care to work for.
Interview questions [1]
Question 1
Typical question, tell me about a time you had bad customer service.
I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (Scottsdale, AZ) in Jan 2021
Interview
They contacted me to schedule the interview. It was about 15 minutes long and I did not take a lot away from the interview process. I would not work here