Customer Service Associate applicants have rated the interview process at Progressive Insurance with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 13 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Progressive Insurance overall takes an average of 25 days.
Common stages of the interview process at Progressive Insurance as a Customer Service Associate according to 11 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 20%
Background check: 16%
Personality test: 16%
Skills test: 11%
Drug test: 7%
Group panel interview: 4%
Presentation: 4%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Progressive Insurance (Tampa, FL) in Jun 2012
Interview
The interview process is behavioral, a phone screen, then 2 interviews. There is no drug screening here, but there is a very thorough background check so make sure all your application dates match. The interview questions want really specific examples of both good and bad experiences. It won't help you to say that you've never had a bad review or gotten feedback they want to know how you learn and change from negative stuff so just share it.
Interview questions [1]
Question 1
Tell me about a change you made as a result of receiving feedback.
I applied online. I interviewed at Progressive Insurance (Morrisville, NC) in Dec 2020
Interview
The had a video interview and a final second interview. The whole process took about 2 months. They use the STAR method to interview candidates which is based on behavior. Be very specific with answers. Don’t be vague or generic.
Interview questions [1]
Question 1
Describe a time you made a mistake and what did you do to fix it or rectify it?
I applied in late April 28 th after passing the assessment test I received an email the next day to schedule my phone interview. I scheduled it for April 30th, My interviewer called promptly at 10:00am she was very nice explained the company and asked about for start questions, after completing the questions she advised she would be moving me forward and I would receive a background check email and a call for my face to face , I received my call and hour later to schedule my face-to-face for May 4th, my interview was 2 to 3 hours long, I met with a supervisor and manager and I had a side-by-side they asked you several star questions and some of them are phased differently and expect you to answer them all differently so please be prepared the manager and supervisor as well as my side-by-side were so professional and nice I felt at home. I received a call a week later that I got the position.
I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Tampa, FL) in Jun 2016
Interview
Applied the. Was sent assessment then invite to do video interview the. Background clearance then onsite interview takes about a couple of weeks for background to clear due to COVID 19 they are not in office until September about training will be virtually done as well as nesting
Interview questions [1]
Question 1
Tell me about a time where u had to deal with an angry customer