I applied online. The process took 5 weeks. I interviewed at Progressive Insurance (Mayfield, OH) in Sep 2016
Interview
August 31st- Applied Online
September 1st- Received e-mail that my application had been pulled, and a request to take my online assessment. It took 40 minutes, some simple math questions and a lot of personality questions (stay consistent with your answers, there are many of the same questions with different wording. Take your time on the assessment, you have two hours.)
September 2nd- Recieved e-mail that my assessment results passed to move onto the next step and to keep an eye out for an e-mail for a phone interview request.
September 8th- Recieved e-mail for phone interview request- you schedule according to the available times.
September 14th- Phone interview at 8:00 AM- lasted about 40 minutes. Went over job history and my roles there, then asked 3 or 4 basic star questions. I was told on the phone that I would advance to the in-person interview and to expect a call for when to schedule the interview.
September 14th- Recieved my phone call to set up the in-person interview 15 minutes after my phone interview (Chose September 16th.) And received e-mail to set up background check through outside website, HireRight.
September 16th- My in-person interview was a one-on-one, it lasted just about an hour. We took a tour of the campus and went back to the interview area where we again talked about my work history and responsibilities per job, and then i answered about 8 star questions. My interviewer was very nice and answerd any questions, he stayed stoic during the interview and took many notes.
September 16th- (About an hour after my interview) Recieved an email that my interview went well and to expect a call within the next two weeks.
October 4th- Recieved a phone call with a job offer. Although I had applied for a customer service rep, they were placing for that job as well as a sales rep or a claims rep and decided from my interview I would work in sales. My start date isn't until December 26th.
Overall, very intense and long interview process. Learn about the company, practice your STAR questions and use any of the resources the progressive website offers you. Make sure you have questions to ask your interviewers so you can stand out and have a conversation with your recruiter.
Interview questions [5]
Question 1
Tell me about the most complex part of your job. Why is it complex and how do you deal with it?
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).