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      Progressive Insurance

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      Claims Adjuster Trainee Interview

      Mar 28, 2013
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through college or university. The process took 1+ week. I interviewed at Progressive Insurance in Mar 2013

      Interview

      I found the position posted on my University's Career Services website. I submitted my resume and completed the online application through Progressive's website that afternoon. Four hours later I received an email that I had been selected to complete the next step in the hiring process which was the online pre-employment test. I was surprised to receive such a quick response since it was a Sunday. On Monday morning I completed the pre-employment test. I asked a few questions based off of graphs, a few mathematics based questions and a bunch of questions regarding your work preferences and how you react to certain situations. That same afternoon I received another email stating that based on my results, I was being advanced further into the hiring process. It told me to look for an email or phone call in the coming days for more information regarding my next steps. Wednesday morning I received a call to schedule my phone interview. They told me that I should expected to be asked questions regarding my education and work history and then I would be asked several Targeted Selection behavioral questions.You must answer in the STAR format. The website also gave a few example questions. My interview was scheduled for the following Monday morning. Before the interview I made sure to think of scenarios to all the questions they had listed on the Progressive website as well as questions listed my people on this site (glassdoor.com) that had interviewed for the same position. I also came up with a series of questions to ask my interviewer. (Make sure to do this because it shows your interest in the company and the position!) The following Monday I was interview by my recruiter (not the same person that called to schedule my phone interview). She asked me about my least and most favorite things about working at my current jobs as well as one of my previous jobs. She then proceeded to ask me about 5 or 6 behavioral questions. At the end of the interview she gave me additional information on the position that I was applying for and then asked if I had any questions for her. After asking my questions regarding the company and role I then asked her if she had any concerns about my fit for the role (BE SURE TO ASK THIS IF YOU WANT TO KNOW WHERE YOU STAND!). She responded that she had no concerns and that she was moving me on to the in-person interview. We scheduled it for two days later (Wednesday) with the district hiring manager. She also told me that I would be receiving an email to get my background check started. I couldn't possibly imagine how many more behavioral questions they could ask me. I went over some of the questions that my recruiter did not ask me in order to prepare. I also completed the steps to start my background check online. Wednesday I interviewed with the hiring manager and one of the claims team leaders. They were extremely nice and were sure to break the ice and made me feel comfortable immediately. I was able to show my personality and the manager was nice by not asking me the worst of the questions that were listed. He first asked me a few questions regarding my education and previous work history and then went on to the 7-8 behavioral questions. After he finished asking me the behavioral questions he asked me to tell him my impression of what the job entailed. I gave him a quick summary description and he replied, yes that is the cliff notes version and went on to give me a more detailed description. After that he gave me a chance to ask him questions. This was the fun part because I had a ton of really good questions regarding the position, the expected growth of the company, ect. It was my chance to interview him. He was really impressed by the questions that I had asked. After that he notified me that I would be contacted by my recruiter in the next 10 business days whether or not I received the position and that he had a few more people to interview for the claims team the following week. They both walked me out and we had casual conversation on the way down the elevator. I felt very good about the interview. Five hours later I received a call from my recruiter asking me how I thought the interview went. In short, I told her that I felt it went very well. She told me that she just finished speaking with the district hiring manager and he was very impressed. They decided that they would like to hire me for the position. She told me I would be receiving an email from the background check company to continue on with the background check. Once that cleared (approx 1 week -- longer if it is difficult for them to confirm employment anywhere) I would be given a job offer pending my graduation from college that semester and then another background check would be run to confirm this.

      Interview questions [1]

      Question 1

      Describe a time when you had to make a split second decision to solve a problem.
      Answer question
      13

      Other Claims Adjuster Trainee Interview Reviews for Progressive Insurance

      Claims Adjuster Trainee Interview

      Jun 10, 2026
      Anonymous Interview Candidate
      Malvern, PA
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Progressive Insurance (Malvern, PA)

      Interview

      I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.

      Interview questions [1]

      Question 1

      In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.
      Answer question

      Claims Adjuster Trainee Interview

      Jun 8, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Progressive Insurance in Jun 2026

      Interview

      I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions.

      Interview questions [1]

      Question 1

      1. Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome 2. Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation 3. Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results 4. Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
      Answer question

      Claims Adjuster Trainee Interview

      May 25, 2026
      Anonymous employee
      Colorado Springs, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)

      Interview

      Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to deal with a difficult customer.
      Answer question