I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (South Plainfield, NJ) in Aug 2013
Interview
First went through the online application. After receiving e-mail that I needed to take an assessment. Took Assessment, some math questions, and A LOT of behavioral/situation questions in the assessment.
About 3-4 days later, received e-mail that I was selected for a Phone Interview. The recruiter was very helpful, letting me know exactly what type of questions to expect and how to answer them. Had the phone interview, was told by the end of the week would receive the decision for a in-person interview. Received e-mail the next day that I was going to have an in person interview. Took some time to coordinate schedules, but got the in person interview. Did the background check which didn't take long and was fairly easy.
In Person Interview, more of the same type of questions from the phone interview, but face to face. Use the STAR method. Situation/Task, Action, Result. Had about 5-8 of these questions and they tell you when these questions will begin. The interview lasted about 50 minutes to an hour.
Was told I was going to be contacted the following Friday the latest about 7-10 business days. Was contacted exactly one week later.
BE SPECIFIC for your answers to your STAR questions
Interview questions [1]
Question 1
Explain a time when you made a mistake and how did it affect your customer?
I interviewed at Progressive Insurance (Schererville, IN)
Interview
Video interview followed by zoom meeting.
The video interview you answer I believe 6 questions and you have 2 attempts to complete the questions. The video had me kind of stressed
I interviewed at Progressive Insurance (Malvern, PA)
Interview
I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.
Interview questions [1]
Question 1
In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.
I applied online. I interviewed at Progressive Insurance in Jun 2026
Interview
I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions. After the recorded interview, I received an email to schedule another online interview but live with the leadership team.
Interview questions [4]
Question 1
Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome