I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (Baltimore, MD) in May 2021
Interview
The assessment is thorough and you will need to dedicate at least an hour in a quiet space, on a COMPUTER, to take it.
I recommend reviewing STAR format and questions prior to submitting your recorded interview. You will only have a couple minutes and two attempts to recite each answer. Look into some of the questions on here to get an idea on what will be asked.
During your second virtual interview with the hiring manager, place heavy emphasis on any customer service or call-center based experience you have. They want to know that you can deal with a high level of stress & that you have experience on phones, dealing with disgruntled customers all day. They also want you to appear dedicated to work more than 40hrs a week.
Some hiring managers get back to you within a week, but I was offered the position during the video call.
Be confident. Upbeat. Transparent. Honest!
Applied 05/04/21
Assessment 05/06/21
1st Video Interview Request (Pre-Recorded HireVue Interview) 05/10/21
1st Video Interview Submitted 05/12/21
2nd Video Interview Request (With Hiring Manager) 05/19/21
2nd Interview Complete 06/08/21
Offer Received 06/08/21
Background Check Requested 06/09/21
Background Check Complete 06/11/21taken on June 4, 2021
Interview questions [1]
Question 1
Describe a time where you went above & beyond for a customer.
I applied online. I interviewed at Progressive Insurance
Interview
So far the interview process started with an assessment about yourself and how you would fit into the role along with behavioral and situational style questions. On to the Video interview which is where I am currently at in the process.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer.
I interviewed at Progressive Insurance (Schererville, IN)
Interview
Video interview followed by zoom meeting.
The video interview you answer I believe 6 questions and you have 2 attempts to complete the questions. The video had me kind of stressed
I interviewed at Progressive Insurance (Malvern, PA)
Interview
I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.
Interview questions [1]
Question 1
In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.