I applied online. The process took 3 weeks. I interviewed at Progressive Insurance in Jan 2025
Interview
Received an email to complete the assessment. Passed and was invited for the hirevue pre recorded interview. There are 8 questions (most are behavioral and need to be star method). I can’t recall all of the questions but they were ones I’ve seen posted on here already so I was prepared for them! I got an email the next day I made it to the live interview.
I had my live interview today and it was completely different than what I’ve read on here and Reddit. I was asked several questions prior to the actual star/behavioral questions. I was asked if I had experience using multiple monitors, what software I know how to use, my experience typing notes while on the phone, and a couple other questions no one on here mentioned. The interviewer also asked why progressive in the beginning. After he explained the role and what to expect and a little about his background, we got to the behavioral questions. He asked 4. One question was a time I negotiated with a customer, multi tasking on work and not being able to finish, a time a customer was not happy with my work, what tasks I enjoy the most and, what tasks I least enjoy at my most recent job.
I was more caught off guard with the technical experience questions (I had NO experience in coming from healthcare). Just prep yourself for these too just in case. I felt as though my interview experience was much different than what I’ve read. He was personable and understood my nerves but I do feel I could have done much better. I probably spent 7 full days prepping and still feel like I didn’t get the job. I will update once I know for sure.
Interview questions [1]
Question 1
I put a few different examples above. Prep yourself for experiences with multi tasking, demanding customers, miscommunication, time management, etc (lots of great examples from others on here)
I interviewed at Progressive Insurance (Malvern, PA)
Interview
I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.
Interview questions [1]
Question 1
In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.
I applied online. I interviewed at Progressive Insurance in Jun 2026
Interview
I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions.
Interview questions [1]
Question 1
1. Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
2. Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
3. Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
4. Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.