quick response time (less then 3 weeks between receipt of resume and interview invitation), good atmosphere, fair questions, 2 interviews in total (first with HR only, 2nd with head of department), both took about one hours each. first interview contained general questions about me and my personality, the second was more job specific.
Other Customer Service Representative Interview Reviews for Prudential
Really good, good environment, able to do work peaceful. Very friendly and stay calm through out the journey. Apply forst and sit for assessment test and go for interview if passed. Really comfortable because everything through online
I applied online. The process took 3 weeks. I interviewed at Prudential in Oct 2023
Interview
Very easy! Friendly interviewer! Seemed like a quick process for me! I was very happy with the outcome and can’t wait to start with the company! Thank you so much
I applied online. The process took 3 weeks. I interviewed at Prudential (Atlanta, GA) in Jan 2023
Interview
Prudential is a joke. Please pay attention to all of the negative reviews because they are true. The call metrics are ridiculous and you will fail calls for a stupid reason. EXTREME high turnover rate and unhappiness all around. There is no transparency in the hiring process. They make it seem like things are great and everyone is caring when they micro manage and nit-pick. Only work here if you are desperate.
Customer Service Representative applicants have rated the interview process at Prudential with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 60.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 25 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at Prudential overall takes an average of 26 days.
Common stages of the interview process at Prudential as a Customer Service Representative according to 23 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 15%
Background check: 14%
Drug test: 14%
Skills test: 12%
Group panel interview: 10%
Personality test: 8%
IQ intelligence test: 5%
Presentation: 2%
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