Customer Service Staff applicants have rated the interview process at Publix with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 78.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Staff roles take an average of 11 days to get hired, when considering 35 user submitted interviews for this role. To compare, the hiring process at Publix overall takes an average of 14 days.
Common stages of the interview process at Publix as a Customer Service Staff according to 35 Glassdoor interviews include:
One on one interview: 27%
Drug test: 24%
Background check: 19%
Personality test: 12%
Skills test: 8%
Group panel interview: 4%
IQ intelligence test: 2%
Other: 2%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 weeks. I interviewed at Publix (Tampa, FL) in Feb 2010
Interview
You have to apply in the store at the employment center computer. Your information will go to all stores in your area, so you may get called from a store at a different location than the one you applied. If you don't hear anything within 2 weeks, call and speak with the store or assistant store manager. There is an interview and drug test. Once results come back you are set up for weekend orientation and then begin your job.
Interview questions [1]
Question 1
The interview questions are not generally "tell me a time when..." questions. They are mostly just conversations that ask about your interests and positions you may be interested/qualified.
Had an interview with the customer service manager, where we had discussed my past work experience, skills, and availability for the position, along with expectations and responsibilities for the role.
The easiest interview I’ve ever done. It’s pretty basic and they ask pretty simple questions. It was less than 30 minutes and they don’t drill you on anything. It’s a grocery store job so it’s not that deep.
I applied in-person. The process took 2 weeks. I interviewed at Publix in Feb 2023
Interview
It was quick and simple, manager basically will hire you if he or she sees the potential. They are nice and makes sure that through the process that you are comfortable at all times.