I applied online. I interviewed at Publix (Orlando, FL) in Jan 2021
Interview
Dress professionally, be confident, and do not try too hard. Most managers are desperate so they have a lot of wiggle room. However that is only to date, circumstances may very well change.
East interview, greeted by assistant manager. Very friendly staff as well. Thirty minutes no more than forty minutes. Also got to meet the store manager, great environment overall. Dressed business casual
This is one of the easiest interviews I’ve encountered. Be yourself, it’ll take you far. They love someone who wants to tend to the customer at almost any cost, a team player, and one who takes time management seriously.
Interview questions [1]
Question 1
Tell me a time where you encountered a difficult customer
Single round interview with the manager, list of basic personal questions as well as common interview questions. Time took about thirty minutes in a side office and then offered on spot
Interview questions [1]
Question 1
Tell me about yourself and why do you want this job
Customer Service Representative applicants have rated the interview process at Publix with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 78.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 34 user submitted interviews for this role. To compare, the hiring process at Publix overall takes an average of 14 days.
Common stages of the interview process at Publix as a Customer Service Representative according to 34 Glassdoor interviews include:
One on one interview: 27%
Drug test: 21%
Skills test: 17%
Background check: 13%
Personality test: 10%
Presentation: 6%
Phone interview: 5%
IQ intelligence test: 2%
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