Thank you for sharing your detailed feedback regarding your interview and hiring experience. We value all input as it helps us strengthen our processes. We are sorry that your candidate experience fell short of the professional standards we strive to maintain. While we do work quickly to fill critical Behavior Technician positions so we can continue providing consistent care to our families, we recognize that speed must never come at the expense of structure, thoroughness, or transparency. We have been actively refining our hiring practices, including implementing more consistent interview structures, clearer communication of expectations, and comprehensive onboarding steps. Regarding pay discussions: we fully support employees’ rights to discuss compensation openly. Any past wording that may have been interpreted otherwise has been addressed, and we remain committed to fostering an open and trustworthy environment. We also take seriously the importance of proper vetting and safety protocols when hiring for roles that serve vulnerable children and families. Our processes include necessary screenings and verifications, and we are reviewing them to ensure they are consistently applied and clearly communicated. We appreciate you bringing these concerns forward. and if you would like to discuss any of this further or share additional suggestions for improvement, please reach out to management directly. we are always available to listen and work toward positive solutions.

Thank you for taking the time to share your feedback about your interview and onboarding experience. We appreciate hearing directly from our Behavior Technicians, especially those who have gone through the full process and are now part of the team. We are sorry to hear that the interview process felt rushed and unstructured to you. While we do move with urgency to fill open positions so we can continue serving our families without interruption, we are actively working to balance speed with a more structured and thorough evaluation of clinical experience, knowledge, and fit. Your perspective is valuable as we refine our hiring practices. We also take your comment about mismatched expectations around pay, scheduling, leadership structure, and role details very seriously. It is never our intention to set candidates up for disappointment. We are reviewing our interview checklists, job descriptions, and communication during the offer stage to ensure greater transparency and consistency moving forward. Thank you again for your feedback and for the work you are doing with our patients. If you have specific suggestions for how we can improve the candidate experience or any ongoing concerns about your role, please feel free to reach out to Management directly, our doors are always open. We remain committed to building a supportive, professional, and clinically excellent environment for our entire team.