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      Technical Support Interview

      Feb 21, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Quo in Feb 2025

      Interview

      I’ve had an incredibly well-organized and thoughtful interview experience with OpenPhone so far. The process has been structured yet conversational, allowing me to showcase my skills while also learning more about the company. OpenPhone has one of the most transparent and well-structured interview processes I’ve experienced. The recruiter, Betty, communicates so well, ensuring I know what to expect at every step.

      Interview questions [1]

      Question 1

      How do you go beyond just resolving tickets to ensure customers get long-term value from the product How do you handle an upset customer who is frustrated with a technical issue? How do you handle feedback, Tell me about a time you had to troubleshoot a difficult technical issue and how you resolved it., why do you want to work with us, etc
      Answer question
      1