I applied online. The process took 3 weeks. I interviewed at RBC (Mississauga, ON) in Jan 2018
Interview
The interview was in 3 stages. The first stage was submitting your resume. After your resume has been submitted and has passed their evaluation, you will be contacted by a recruiter through email, congratulating you and asking you to proceed to the next stage which is the online assessment. If you complete the assessment successfully, you would be contacted again by a recruiter proceeding you to the second stage which is a phone interview. If the phone interview goes successfully, you would be proceeded to the 3rd stage which is a face-to-face group interview with other successful applicants. We were 9 successful applicants. If you are successful then you be given a probationary offer on conditions that you pass the back checks. If you are cleared, you will be emailed by your recruiter confirming you to start on the due day.
Interview questions [2]
Question 1
The phone interview questions were behavioural based. She asked me to tell her about a time when I went out of my way to satisfy a customer, describe a time you had to meet a customer half way, how I handled an irate customer.
One thing we were all asked to do at the group interview was sell. We were all given products to sell to the hiring manger. The whole idea of doing that was to see how well we were able to probe and ask relevant questions.
It was really funny. There were many managers and they all have good energy and bilingual. They will test your knowledge of language also if you can speak with solving business problems efficiently.
I applied online. I interviewed at RBC (Mississauga, ON) in Oct 2021
Interview
It was a telephonic inter by hiring manager. I was asked general questions like Why RBC? customer delight experience? then I was explained about the job role and responsibilities. and i was explained about the benefits. And training process
I applied online. I interviewed at RBC (Toronto, ON)
Interview
you get an HR phone call
then a group interview with 2 to 3 managers
then one to one interview.
group interview was the hardest but then the one to one was not too difficult
Collections Agent applicants have rated the interview process at RBC with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -