I applied online. The process took 2 months. I interviewed at RBC (St. John's, NL) in Sep 2024
Interview
The interview process has 3 Phases:
1. Around 400 behavioral questions by email which you should answer by selecting 1 to 5
2.Phone interview with recruiter
3. In person interview with branch and assistant manager
Interview questions [1]
Question 1
Tell about one of your experience when you did beyond your task for a customer.
I applied through a recruiter. I interviewed at RBC
Interview
I just finished the online hr interview. This was a very smooth interview. The hr was very nice. They didn't ask me to give a regular self-introduction. They started by asking about my work experience, and the rest were just some ordinary behavioral questions.
Interview questions [1]
Question 1
Why BMO? Why this role? What do you know about this role?
the interview is easy. 1st with HR, 2rd with a branch manager. Most questions are behaviour questions and experience related to customer services and sales. The interview is quite quick, just 15-20 minutes
Interview questions [1]
Question 1
Do you have sales experience?
Tell me about a time you deal with a frustrated client
A short HR phone screen followed by an in-person interview with two branch managers. It involves behavioural questions and questions about specific experiences on the resume. There might be a role playing element in the in-person interview.
Interview questions [1]
Question 1
Why RBC? Why this role? What's the one time you went above and beyond to ...?
Client Advisor applicants have rated the interview process at RBC with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Advisor roles take an average of 26 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at RBC overall takes an average of 24 days.
Common stages of the interview process at RBC as a Client Advisor according to 9 Glassdoor interviews include:
Phone interview: 22%
Personality test: 17%
One on one interview: 17%
Background check: 17%
Skills test: 17%
Group panel interview: 11%
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