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      Technical Support Specialist Interview

      Dec 13, 2023
      Anonymous Interview Candidate
      Fort Worth, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at ROLLER (Fort Worth, TX) in Oct 2023

      Interview

      I recently completed an extensive 5-round interview process with Roller Software for a technical support position. Despite having over 10 years of hands-on experience in Tech, with a significant focus on POS systems and payment gateways, I was informed that my experience in this area was lacking. This feedback not only contradicted my extensive background but also left me feeling discriminated against and questioning the integrity of Roller Software as an employer. The month-long interview process was grueling, and the ultimate dismissal based on inaccurate information about my expertise with POS systems was disheartening. I expected a more honest and transparent evaluation, especially considering my extensive experience in the field. This experience has left me with serious reservations about the company's commitment to fairness and accuracy in their hiring practices.

      Interview questions [1]

      Question 1

      Can you describe a situation where you had to troubleshoot a complex issue with a POS system, and how did you approach resolving it?
      1 Answer
      2

      ROLLER interviews FAQs

      • Common stages of the interview process at ROLLER as a Technical Support Specialist according to 1 Glassdoor interviews include:

        Skills test:  33%

        Personality test:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Client Success Manager(5) ;
        2. Software Engineer(4) ;
        3. Account Executive(3) ;
        4. Enterprise Account Executive(2) ;
        5. General Manager(2) ;
        6. IT Officer(2) ;
        7. Learning Experience Designer(2) ;
        8. Senior Manager(2) ;
        9. Software Support Specialist(2) .


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